You can scale and improve your customer service with Pangea's multilingual chatbot system capabilities and chatbot training data.
With the intense increase of text information volume presented in electronic form, the development of systems that provide solution for a wide range of information retrieval problems becomes more essential. Moreover, requirements are constantly increasing both to the effectiveness of processes of finding documents and to the integration of software complexes with different information sources (e.g., Internet resources, files of LAN or corporate databases, hard drives of personal computers, etc.). All this complicates the achievement of high performance.
What is Chatbot Training Data?
Chatbot training data is the information that helps a chatbot understand what users are saying, and how to respond. If you plan to build an effective chatbot, you must first feed it information related to your use case.
Pangea enables you to significantly increase the search efficiency. The essence of this solution is in handling users’ queries and giving pertinent answers in natural language rather than full documents or best-matching passages.
Chatbot training data is the information that helps a chatbot system understand what human users are querying, and how to respond. Pangea builds on its experience building chatbot systems for Europeana, among others, gathering material to build an effective chatbot.
This information can come from:
Your company's FAQ webpages.
Existing customer support chat scripts.
Help email account.
Other written sources.
Pangea offers chatbot training data services including training phrases and intent classification, to ensure that your chatbot can recognize and classify user queries, and respond with the correct answer or follow-up question.
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